Our products include one year of unlimited technical support. (Additional years of technical support can be purchased.) See Warranty below.
Before calling technical support, make sure you have the following information available:
1) One of the following:
software serial #
the hardware serial #
In Analyse-Plus (Windows), the software serial # is displayed in the Help/About box and the
hardware serial # is displayed when you click "Connect" in the main window.
In DL.EXE for DOS, the software serial # is displayed when DL.EXE is executed
and the hardware serial # is displayed when the "Operations With dL" function is selected.
In both cases, the hardware serial # is also printed on the bottom of the Data Logger.
2) The operating system including version #, under which your are running the software (e.g. Windows 7, Vista, XP, 2000, NT4, ME, 98, 95, 3.1
3) Computer Model, processor type and speed.
4) Size of installed RAM memory in the computer.
5) A complete description of the problem, including what is displayed on the screen when the problem occurs and what is necessary to recreate the problem.
You may also be asked to email the contents of the configuration file. In Analyse-Plus, the file is called DLPAxxx.CFG where xxx is the software version number. For example, for version 4.01, this is DLPA401.CFG and is in the installation directory (normally C:\APLUS401). For the DOS version DL.EXE, it's called DLPA.CFG and is normally in the C:\CVF2 directory. They are ASCII (text) files and can be emailed, faxed or printed directly. Email is preferred!
You may contact Technical Support by email, fax, phone, or mail.
Givens Control Engineering Inc.
2173 Bonfield Ct., Burlington, ON,
Canada L7P 2W7
Phone: (905)-631-8293 Fax: (905)-631-8761
email: support@givenscontrol.com
Our products include a two year limited warranty and one year of unlimited technical support.
(Additional years of technical support can be purchased.)
The product consists of the items listed in Chapter 1 of your manual "Checking Your Package". Givens Control Engineering Inc. warrants that all products, exclusive of the Data Logger CVF2 internal battery (if applicable), will be free from defects in material and workmanship for a period of two (2) years from the date of shipment. Givens Control Engineering Inc. warrants that the internal battery will be free from defects in material and workmanship for a period of one (1) year from the date of shipment. To the maximum extent permitted by applicable law, Givens Control Engineering Inc. disclaims all other warranties, either express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose.
No warranty is expressed or implied for products damaged by accident, abuse, misuse, natural or personal disaster, or unauthorized modification.
The entire liability of Givens Control Engineering Inc. shall be, at its option, to repair or replace the product or portions of the product that do not meet the limited warranty described above. Shipment from the customer to Givens Control Engineering, including the cost of shipping, taxes, duties and customs fees are the responsibility of the customer.
Product returned for warranty or non-warranty service should be shipped to:
Givens Control Engineering Inc.
2173 Bonfield Ct., Burlington, ON,
Canada L7P 2W7
Before shipping the unit, make sure that the problem cannot be solved by other means.
Contact Technical Support if necessary.
Product shipped to Canada from other countries should be labelled (on the shipping box) "Returned to Manufacturer for Repair/Warranty".